Conflict Resolution

Trillium is committed to resolving conflicts between students and between students and staff. In order to support that commitment we’ve developed a process, drawing from essential conflict resolution principles of listening and stating needs. Click here to print out the Conflict Resolution flow chart.

We find that when a dispute or conflict occurs the following two choices are recommended as options to students and staff. We stress that choice A is often the most efficient for situations where it is not really necessary to stand up for yourself, such as confusion about a seat or a request from the teacher to move to a different location because student’s are talking. This chart is a poster in the classrooms.

Choice A:

Don’t react, or make a change.

Choice B:

Make a polite request to for the person to stop a specific action and give a reason why. “Please stop _______ because ________.”
Give the person a chance to respond.
If they don’t respond or respond negatively then use an “I statement”.”I feel _____, when you ______. Also, it violates my right to _____.”
Key questions to guide the conversation:
*Why is the person doing what they are doing?
*How can you compromise with each other?
If the conversation is not successful, you both can’t come to an agreement about resolving the conflict then find someone to help with a mediation and write up an agreement form.